FAQ

Q: How to subscribe to JoyRally?

A: Go to the "Subscription" page in the app, select a plan, follow the payment prompts, and start your exclusive workout experience.

Q: Will my subscription auto-renew?

A: Yes, subscriptions auto-renew to ensure continuous benefits. You can cancel auto-renewal anytime in account settings.

Q: How to cancel the subscription?

A: On iOS: Go to Settings > [Your Apple ID] > Subscriptions > JoyRally > Cancel Subscription. It will expire at the end of the current billing cycle.

Q: What exclusive benefits do subscribers get?

A: Subscribers unlock all courses, enjoy ad-free workouts, and get early access to new content.

Q: Will benefits end immediately after cancellation?

A: No. You can use all benefits until the current billing cycle ends.

Q: Can I request a refund?

A: Yes, within 14 days of purchase. Contact customer service via the app, send an email, and provide your UID.

Q: How is the subscription fee deducted?

A: From your Apple ID’s linked payment method (credit card, debit card, or Apple Balance).

Q: Does the subscription expire when changing devices?

A: No. Log in with the same Apple ID to sync your subscription to the new device.

Q: How to check my subscription status?

A: View it on the "Account" or "Settings" page in the app to manage benefits anytime.

VIP Service Agreement

Welcome to JoyRally VIP! Read the following terms carefully before subscribing—using the service means you accept all terms.

  1. Service Content
  2. JoyRally VIP offers exclusive courses and premium services, including full course access and early access to new content. We may update services as needed and notify you in-app.
  3. Subscription & Renewal
  4. This is a periodic subscription that auto-renews at the end of each cycle by default. Fees are deducted from your Apple ID’s payment method. Cancel auto-renewal in device Settings to avoid future charges.
  5. Membership Services & Fees
  6. Service Types: Monthly Continuous / Annual Continuous / Quarterly Continuous
  7. Billing Cycles:
  8. Monthly: Auto-renews and bills monthly.
  9. Quarterly: Auto-renews and bills quarterly.
  10. Annual: Auto-renews and bills annually.
  11. Pricing:
  12. Weekly Continuous: $9.99/month
  13. Monthly Continuous: $19.99/month
  14. Quarterly Continuous: $29.99/quarter
  15. Cancellation & Refunds
  16. Cancel anytime via iOS Settings > Apple ID > Subscriptions. You can use benefits through the current cycle. Refunds are generally not offered, except for special cases per our refund policy.
  17. Membership Rights & Restrictions
  18. VIP services are for personal use only—no transfer or sharing. We may adjust services as needed; commercial promotion or re-creation of VIP content is prohibited.
  19. Privacy Protection
  20. We value privacy and use information only to provide services, never disclosing personal data. See the JoyRally Privacy Policy for details.
  21. Service Changes & Termination
  22. JoyRally may modify or terminate VIP services. In case of suspension due to force majeure or policy changes, we will notify you in advance and protect your rights. Disagreeing with terms? Stop using the service.
  23. Disclaimer
  24. VIP content is for practice reference only. We do not guarantee it meets specific needs and are not liable for service interruptions due to network or device issues.
  25. Miscellaneous
  26. JoyRally reserves the right to interpret these terms. Contact us via in-app Customer Service with questions. Thank you for your support!
  27. Statement: Using the service confirms your acceptance of these terms. JoyRally may update this agreement.
  28. Auto-Renewal Subscription Rules
  29. Welcome to JoyRally VIP auto-renewal! Read these rules before enabling—using the service means you agree to all terms.
  30. Auto-Renewal Mechanism
  31. VIP membership auto-renews at the end of each cycle. Fees are deducted from your Apple ID to ensure uninterrupted service without manual action.
  32. Renewal Cycle
  33. The cycle matches your current subscription (e.g., monthly for monthly plans). Prices stay the same as your initial subscription unless notified otherwise.
  34. Canceling Auto-Renewal
  35. Cancel anytime: On iOS, go to Settings > Apple ID > Subscriptions > JoyRally VIP > Cancel. It stops renewing at the end of the current cycle with no further charges.
  36. Renewal Billing Time
  37. Billing occurs within 24 hours before the cycle ends. A successful charge starts a new cycle; a failed charge may pause services until resolved.
  38. Price Adjustment Notice
  39. JoyRally may adjust prices and will notify you via in-app messages before changes take effect for the next cycle. You can choose to continue subscribing.
  40. Refund Policy
  41. An auto-renewal charge starts a new cycle. Mid-cycle cancellations or refunds are not supported, except for special cases. Contact Apple Support with subscription details for refunds—JoyRally does not process them directly.
  42. Rights & Responsibilities
  43. Using auto-renewal authorizes JoyRally to charge your Apple ID regularly. If payment issues or system failures disrupt your subscription, you must renew promptly to avoid service interruptions.
  44. Statement: Using the service means you have read, understood, and accepted these rules. JoyRally reserves the right to interpret and modify them.